Telephone Features

Block incoming calls from telephone numbers who use per call or per line blocking. Calls from these telephone numbers will receive a recording stating the party they are calling will not accept incoming calls marked as private on their caller ID box. Calls not using blocking will ring normally.

To Activate:

•  Dial *77 

To Deactivate:

•  Dial *87 

This feature is billed at $1.00 per month.

 

Allow incoming calls to your phone number to be forwarded to another number when you plan to be away for a period of time. When call forwarding is in effect, your telephone will ring once each time your number is called, but you will not be able to answer the call.

To Activate:

•  Dial *72
•  Listen for a dial tone.
•  Dial the number you want your calls forwarded to. If this number is long distance from your telephone, you must dial the 1 and the area code followed by the number. (If this number is a long distance call, you will pay the toll charges for all forwarded calls.)
•  Wait for 2 short tones. This indicates the number has been stored.

To Deactivate:

•  Dial *73 
•  Two short tones will confirm this has been removed.

This feature is billed at $1.00 per month.

 

You are notified of an incoming call while on another call. You will hear a tone indicating a new incoming call. Simply press the hook switch (the buttons or hook the telephone receiver rests on) to put the original call on hold and answer the incoming call. Press the hook switch again to reconnect you to the original call. If you hear the call waiting tone and wish to end your call, simply hang up or press the hook switch. When you lift your finger or the receiver, you will be connected to the new call. If you wish to not answer the new call, the person calling will only hear your telephone ringing and not receive a busy signal tone.

This feature is billed at $1.00 per month.

 

Use this feature if there is a time you need to temporarily deactivate Call Waiting when making an call.

To Deactive:

•  Dial *70 
•  When you hear the dial tone, dial the number you wanted to call
•  After you disconnect the call, Call Waiting will be automatically reactivated.

This feature is provided free upon request to Call Waiting customers.

 

See the number and/or name calling you before you answer the phone. It will display who called even if the phone was not answered. You may have a caller id phone or a display unit attached to your phone which shows the information. Please be aware that non-listed, non-published or blocked telephone numbers may be displayed.

Caller ID charges are as follows:

•  caller’s phone number only: $4.00/month
•  caller name and phone number: $6.00/month

Caller ID service is susceptible to fraud known as Caller ID Spoofing. Disreputable persons can deliberately falsify the Caller ID number/name to disguise the identity of the caller. Congress is currently considering new laws to take action against spoofers. More information is available at: www.fcc.gov/cib/consumerfacts/callerid.html

 

This feature allows you to see who is calling you when you are on another call. You will hear the Call Waiting tone followed by another beep.The number and name of the caller will appear on your Caller ID box or phone.

This feature is billed at $7.00 per month.

 

 

Use this service if you do not want to be disturbed by the phone ringing during a certain time. Perfect for people who work at night and sleep during the day. Incoming calls hear a recorded message stating “The party you have dialed does not wish to be disturbed at this time. Please try your call later.” You can put the feature on at any time and take it off at any time by doing the following:

To Activate:

•  Dial *78
•  Two tones will indicate activation

To Deactivate:

•  Dial *79
•  Two tones will indicate deactivation

This feature is billed at $1.00 per month.

Are you tired of telemarketers calling or the phone rings and when you answer, no one is there? Do Not Telemarket allows you to intercept callers trying to reach you with an announcement of “You have called a number which does not accept calls from telemarketers. All other callers may press 1 if they wish to complete the call.” If telemarketers complete the call, they will be in violation of the FCC rules. You must have a touchtone phone for this service to work.

To Activate:

•  Dial *78

To Deactivate:

•  Dial *79

This feature is billed at $3.00 per month.

 

Call toll-free to 1 or all 10 of our towns we have service in for a monthly charge.

	All Towns
Residential & Business Customers	$2.00

Includes the following towns: Barrett, Cyrus, Donnelly, Elbow Lake, Hoffman, Kensington, Lowry, Norcross, Tintah and Wendell.

This prevents your number from being given to the person you are calling (via Caller ID.)

To Activate:

•  Dial *67 
•  Dial phone number you wish to call

This is deactivated when you hang up. (All customers automatically receive this feature.)

This feature is free and automatically provided to all customers.

This prevents your number from being given (using Caller ID) to anyone you are calling.

If you would like your number to be given out for a specific call:

•  Dial *82 and then the phone number you are calling.
•  Blocking will be reactivated when you disconnect that call.

This feature if provided free of charge to residential customers.
(Per Line Blocking is not available to business customers unless they can show that inadvertent disclosure of their number will risk harm to themselves, other persons or property.)

 

 

Create a list up to 10 telephone numbers from which you will receive calls. Any numbers not on your list will receive a message that you are not receiving calls at this time.

To set up, delete or change your list:

•  Dial *64
•  A recording will prompt you through the steps

This feature is billed at $1.00 per month.

 

Create a list up to 10 telephone numbers that will be forwarded from your home to another telephone number when you are away. Calls from numbers not on the list will not be forwarded.

To set up, change or delete your list:

•  Dial *63
•  A recording will prompt you through the steps.

This feature is billed at $1.00 per month.

 

Create a list up to 10 telephone numbers you wish to not receive calls from. Calls from these numbers will receive a greeting informing them their call is not presently being taken. Numbers not on the list will be completed normally.

To set up, change or delete your list:

•  Dial *60 
•  A recording will prompt you through the steps.

This feature is billed at $1.00 per month.

 

Store frequently called phone numbers on your phone. Simply call them by dialing either one or two digits.

You can store up to 8 telephone numbers by doing the following.

•  Dial *74 
•  Listen for the dial tone
•  Select the number (one or two digits) you wish to store the phone number on using the numbers 2 through 9.
•  Dial the telephone number you wish to store (e.g., 1-320-555-1212.) If it is long distance, you must dial the 1 and the area code.
•  Listen for 2 short tones. (This will verify the number is stored).
•  Repeat procedure until completed storing numbers.

You can store up to 30 telephone numbers by doing the following:

•  Dial *75 
•  Listen for the dial tone.
•  Select the number (one or two digits) you wish to store the phone number on using the numbers 20 through 49.
•  Dial the telephone number you wish to store. If it is long distance, you must dial the 1 and the area code.
•  Listen for 2 short tones. (This will verify the number is stored).
•  Repeat procedure until completed storing numbers.

If you wish to change a stored telephone number, simply repeat the above steps. This will automatically erase the previously stored number.

This feature is billed at $1.00 per month.

 

Make a call to two people using this service.

To establish the second call:

•  Flash the hook switch.
•  Listen for 3 short tones.
•  Dial the number of the second call (including 1 and area code if necessary.) …When the second person answers, flash your hook switch to join the original call. If either of the two parties called hangs up first, you will still be connected to the remaining party. If you hang up first, all connections are dropped.

This feature is billed at $1.00 per month.

 

The Voice Mail system is menu driven.  Listen to the voice prompts and then press the keys on your phone to select which option you would like.

Setting Up Voice Mail

 Dial *52

Listen to voice prompts:

1. Select a PIN
2. Record name
3. Record greeting

To Change Your Voice Mail Password:

• Access your voice mail box.
• From the Main Menu, press 4 to change your settings
• Press 3 for security options
• Press 1 to change the PIN

To Change Your Greeting:

• Access your voice mail box
• From the Main Menu, press 3
• To set up a personal greeting, press 1
• To set up a system generated greeting or to change the recording of your name, press 3
• To change the greeting that callers hear when you are busy, press 5
• If you don’t record a personal greeting, a generic greeting will be played.

Accessing Voice Mail:

From your own phone:

1. Press the Message button or dial *52
2. Enter your voice mail password
3. If you have new messages, the messages will be identified
4. After hearing any new messages, you will be presented with the Voice Mail Main Menu.

From another phone:

• From an external phone either:

1. Dial the voice mail access number specified by your Administrator.
2. Dial your company’s main telephone number and press # (if your company has it configured this way).

• When prompted, enter your 10-digit number.
• Enter your voice mail password followed by the # symbol.
• If you have new messages, the messages will be identified.

Voice Mail Main Menu Options:

1              Play Inbox Messages
2              Send Messages
3              Work with Greeting
4              Mailbox Settings
6              Access Deleted Messages
7              Log on as a different user
0              Help
*             Exit Voice Mail System

Forwarding a Message:

While listening to messages, you can send a copy of the message to another recipient.

• To Forward the current message, press 5
• Enter an extension number or distribution group number. Repeat this step until you have reached all the desired destinations.
• Press # when finished entering destinations.
• You will be prompted to record an introduction.
• After the tone, record your introductory message and press # when finished.
• Press # to send or press 1 for delivery options, followed by# to send.

Delivery options include the following:

1              Review the message
2              Mark message as urgent
3              Mark message as private
4              Re-record your message
5              Request a delivery report
6              Request a read report
7              Add or remove recipients
9              Schedule the message to be delivered in the future
#             Send the message as is
*             Exit or cancel

Replying to a Message:

While listening to a message, you can call the person back by pressing 4 and selecting option 1.

This will not work if the voice mail system was not able to identify the Caller ID information when the original voice mail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.