Telephone Features
Check out the many services we have available!
Annoyance Call Trace
Trace any unwelcome or threatening calls made to your number. When you receive this type of call: • Hang up on the caller • Wait for two seconds • Pick up the receiver and listen for a dial tone • Dial *57 (touch-tone phone) or Dial 1157 (rotary phone) • A recording will prompt you. This is a free feature, automatically included with your local phone service.
Anonymous Call Rejection
To Activate:
• Dial *77 (touch-tone phone) or Dial 1177 (rotary phone)
To Deactivate:
• Dial *87 (touch-tone phone) or Dial 1187 (rotary phone)
This feature is billed at $1.00 per month.
Call Forwarding
To Activate:
• Dial *72 (touch-tone phones) or Dial 1172 (rotary dial phones)
• Listen for a dial tone.
• Dial the number you want your calls forwarded to. If this number is long distance from your telephone, you must dial the 1 and the area code followed by the number. (If this number is a long distance call, you will pay the toll charges for all forwarded calls.)
• Wait for 2 short tones. This indicates the number has been stored.
To Deactivate:
• Dial *73 (touch-tone phones) or Dial 1173 (rotary dial phones).
• Two short tones will confirm this has been removed.
This feature is billed at $1.00 per month.
Call Waiting
This feature is billed at $1.00 per month.
Cancel Call Waiting
To Deactive:
• Dial *70 (touch-tone phones) or Dial 1170 (rotary dial phones)
• When you hear the dial tone, dial the number you wanted to call
• After you disconnect the call, Call Waiting will be automatically reactivated.
This feature is provided free upon request to Call Waiting customers.
Caller ID
Caller ID charges are as follows:
• caller’s phone number only: $4.00/month
• caller name and phone number: $6.00/month
Caller ID service is susceptible to fraud known as Caller ID Spoofing. Disreputable persons can deliberately falsify the Caller ID number/name to disguise the identity of the caller. Congress is currently considering new laws to take action against spoofers. More information is available at: www.fcc.gov/cib/consumerfacts/callerid.html
Caller ID/Call Waiting
This feature is billed at $7.00 per month.
Do Not Disturb
Use this service if you do not want to be disturbed by the phone ringing during a certain time. Perfect for people who work at night and sleep during the day. Incoming calls hear a recorded message stating “The party you have dialed does not wish to be disturbed at this time. Please try your call later.” You can put the feature on at any time and take it off at any time by doing the following:
To Activate:
• Dial *78 (touch-tone phones) or Dial 1178 (rotary dial phones)
• Two tones will indicate activation
To Deactivate:
• Dial *79 (touch-tone phones) or dial 1179 (rotary dial phones)
• Two tones will indicate deactivation
This feature is billed at $1.00 per month.
Do Not Telemarket
To Activate:
• Dial *78
To Deactivate:
• Dial *79
This feature is billed at $3.00 per month.
Optional Extended Area Service (OEAS)
1 Town | All Towns | |
Residential & Business Customers | $2.00 | $6.00 |
Choose from any or all of the following towns: Barrett, Cyrus, Donnelly, Elbow Lake, Hoffman, Kensington, Lowry, Norcross, Tintah and Wendell.
Per Line Call Blocking
To Activate:
• Dial *67 (touch-tone phone) or Dial 1167 (rotary phone).
• Dial phone number you wish to call
This is deactivated when you hang up. (All customers automatically receive this feature.)
This feature is free and automatically provided to all customers.
Per Line Blocking
If you would like your number to be given out for a specific call:
• Dial *82 (touch-tone phone) or Dial 1182 (rotary phone) and then the phone number you are calling.
• Blocking will be reactivated when you disconnect that call.
This feature if provided free of charge to residential customers.
(Per Line Blocking is not available to business customers unless they can show that inadvertent disclosure of their number will risk harm to themselves, other persons or property.)
Selective Call Acceptance
To set up, delete or change your list:
• Dial *64 (touch-tone phone) or Dial 1164 (rotary phone)
• A recording will prompt you through the steps
This feature is billed at $1.00 per month.
Selective Call Forwarding
To set up, change or delete your list:
• Dial *63 (touch-tone phone) or Dial 1163 (rotary phone).
• A recording will prompt you through the steps.
This feature is billed at $1.00 per month.
Selective Call Rejection
To set up, change or delete your list:
• Dial *60 (touch-tone phone) or Dial 1160 (rotary phone).
• A recording will prompt you through the steps.
This feature is billed at $1.00 per month.
Speed Calling
You can store up to 8 telephone numbers by doing the following.
• Dial *74 (touch-tone phones) or Dial 1174 (rotary phones)
• Listen for the dial tone
• Select the number (one or two digits) you wish to store the phone number on using the numbers 2 through 9.
• Dial the telephone number you wish to store (e.g., 1-320-555-1212.) If it is long distance, you must dial the 1 and the area code.
• Listen for 2 short tones. (This will verify the number is stored).
• Repeat procedure until completed storing numbers.
You can store up to 30 telephone numbers by doing the following:
• Dial *75 (touch tone phones) or Dial 1175 (rotary phones)
• Listen for the dial tone.
• Select the number (one or two digits) you wish to store the phone number on using the numbers 20 through 49.
• Dial the telephone number you wish to store. If it is long distance, you must dial the 1 and the area code.
• Listen for 2 short tones. (This will verify the number is stored).
• Repeat procedure until completed storing numbers.
If you wish to change a stored telephone number, simply repeat the above steps. This will automatically erase the previously stored number.
This feature is billed at $1.00 per month.
Three-Way Calling
To establish the second call:
• Flash the hook switch.
• Listen for 3 short tones.
• Dial the number of the second call (including 1 and area code if necessary.) …When the second person answers, flash your hook switch to join the original call. If either of the two parties called hangs up first, you will still be connected to the remaining party. If you hang up first, all connections are dropped.
This feature is billed at $1.00 per month.
Voice Mail
The Voice Mail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.
Setting Up Voice Mail
Dial *52
Listen to voice prompts:
- Select a PIN
- Record name
- Record greeting
To Change Your Voice Mail Password:
- Access your voice mail box.
- From the Main Menu, press 4 to change your settings
- Press 3 for security options
- Press 1 to change the PIN
To Change Your Greeting:
- Access your voice mail box
- From the Main Menu, press 3
- To set up a personal greeting, press 1
- To set up a system generated greeting or to change the recording of your name, press 3
- To change the greeting that callers hear when you are busy, press 5
- If you don’t record a personal greeting, a generic greeting will be played.
Accessing Voice Mail:
From your own phone:
- Press the Message button or dial *52
- Enter your voice mail password
- If you have new messages, the messages will be identified
- After hearing any new messages, you will be presented with the Voice Mail Main Menu.
From another phone:
- From an external phone either:
- Dial the voice mail access number specified by your Administrator.
- Dial your company’s main telephone number and press # (if your company has it configured this way).
- When prompted, enter your 10-digit number.
- Enter your voice mail password followed by the # symbol.
- If you have new messages, the messages will be identified.
Voice Mail Main Menu Options:
1 Play Inbox Messages
2 Send Messages
3 Work with Greeting
4 Mailbox Settings
6 Access Deleted Messages
7 Log on as a different user
0 Help
* Exit Voice Mail System
Forwarding a Message:
While listening to messages, you can send a copy of the message to another recipient.
- To Forward the current message, press 5
- Enter an extension number or distribution group number. Repeat this step until you have reached all the desired destinations.
- Press # when finished entering destinations.
- You will be prompted to record an introduction.
- After the tone, record your introductory message and press # when finished.
- Press # to send or press 1 for delivery options, followed by# to send.
Delivery options include the following:
1 Review the message
2 Mark message as urgent
3 Mark message as private
4 Re-record your message
5 Request a delivery report
6 Request a read report
7 Add or remove recipients
9 Schedule the message to be delivered in the future
# Send the message as is
* Exit or cancel
Replying to a Message:
While listening to a message, you can call the person back by pressing 4 and selecting option 1.
This will not work if the voice mail system was not able to identify the Caller ID information when the original voice mail was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.