Internet & Email Support
Need help with your internet connection or email service? You’re in the right place. Runestone Telecom provides 24/7 technical support and helpful tools to troubleshoot issues, identify your equipment, and keep your service running smoothly.
Common Troubleshooting Topics
Our support team can assist with:
For Immediate Assistance, Runestone Internet Technical Support is available 24/7 when calling the following numbers:
| Service Area | Phone Number |
|---|---|
| Barrett, Hoffman & Kensington | 986-6655 |
| Cyrus | 795-6655 |
| Donnelly | 246-6655 |
| Elbow Lake | 685-6655 |
| Norcross, Tintah & Wendell | 458-6655 |
| Farwell & Lowry | 283-6655 |
Remote Support
If your issue isn’t time-sensitive or you simply have a question, feel free to reach out via email.
Our internet helpdesk will get back to you as soon as possible.
Test Your Internet Speed
Check your current internet performance, including download and upload speeds.
LOCAL
This test server is located in Hoffman, MN and is on network segments belonging to Runestone.
A local test is useful for our customers because there is less interference from general Internet traffic.
REGIONAL
This test server is located in Brandon, MN and is on network segments belonging to Runestone and other neighboring providers.
Additional Tools & Resources
Identify Your Equipment
Knowing what equipment, you have helps speed up troubleshooting. Below are common devices used by Runestone customers:
Routers
Ubiquiti AirCube
Calix 4220E Gigaspire
Wi-Fi Mesh Extenders
Calix GM1028 & GM2028
DSL Modem
Billion Bipac 8200M
DO NOT Return:
Calix Gigacenter 854G
Calix 803G ONT
Calix 7xx ONT
Calix 726GE-I ONT
(ONTs must remain in place. You will be charged if they are removed or damaged.)
Calix GM1028& GM2028
Wi-Fi Mesh Extender