Service Information

Payments

Customer bills are mailed out or available online with eBill around the 1st of each month. It covers local service charges for one month in advance and long distance charges you may have through the 25th of the previous month. Payments may be made by mail, eBill, online with a debit/credit card, AutoPay using your debit/credit card or checking/savings account or in person at the following places:

Barrett – Star Bank
Cyrus – Hometown Community Bank
Elbow Lake – Eagle Bank or Star Bank
Herman – Kensington Bank
Hoffman – Farmers State Bank or Runestone Office
Kensington – Kensington Bank
Lowry – Lowry State Bank
Wendell – Eagle Bank

All accounts are due on the 20th of the month.

AutoPay

With AutoPay, your payment is made for you automatically on the 20th of each month, without writing a check. It is deducted from your checking or savings account and your monthly bank statement will show you proof of your payment. If the 20th falls on a holiday or weekend, it would be deducted on the next business day. You continue to receive your monthly telephone, cable TV or internet bill around the 1st of each month.

  • To sign up for AutoPay, fill out this form and return it along with a voided check. There is no charge to be on this plan.
  • Sign up for paperless billing from eBill along with AutoPay and save $3.00 monthly when you have Internet with us.
  • If you have any questions, please contact our office or email here
eBill

To pay your bill online, visit our website at https://ebill.runestone.net     Take a few minutes to register the first time, and you will be on your way! You can make a one-time payment or you can pay your bill automatically every month using your bank account, debit card or credit card. Receive a $3.00 monthly credit on your Internet service by using AutoPay through your checking or savings account, paperless billing and eBill Services. Monthly credit not available if using a debit card or credit card. Sign up here for AutoPay.

For more information call Pam at our office or email here
 Click here to log into eBill.

Time & Temperature

You may now dial a local number for the time and temperature. Temperature reading is taken from Hoffman.

 

  Barrett 528-6611
  Cyrus 795-6611
  Donnelly 246-6611
  Elbow Lake 685-6611
  Hoffman 986-6611
  Kensington 965-6611
  Lowry 283-6611
  Norcross 284-6611
  Tintah 369-6611
  Wendell 458-6611
Underground Cable Location Service

Before performing ANY digging, please call Gopher State One Call to help avoid service outages for yourself and other customers. Gopher State One Call ……Dial: 811 or 1-800-252-1166. Note: You MUST contact Gopher State One Call 48 hours prior to digging.
You can submit an E-ticket to Gopher State One Call.  Click Here This allows facility operators, excavators and homeowners a quick and easy way to submit tickets to Gopher State. 

Customer Proprietary Network Information (CPNI)

Under Federal law, you have a right and Runestone Telecom Association (RTA) has a duty to protect the confidentiality of “Customer Proprietary Network Information”. This notice is to advise you of these rights and obligations and to request that you permit RTA to use your CPNI for the purposes described here.

CPNI consists of the call, service and billing data regarding the telecommunications services you buy from RTA. RTA intends to use your CPNI information to identify and offer to you other RTA communications services that we think will be of interest to you. RTA DOES NOT sell or in any way provide this information to any other company, other than when required by law or at your written consent. RTA has the duty to protect the confidentiality of this information. And, regardless of whether you consent or not, your account will be treated confidentially.

No action is necessary if you wish to permit RTA to use your CPNI in order to tell you about RTA services, new technologies, specials or possible savings to your account. You do have a right to disapprove RTA’s use or your CPNI for the purposes described in this notice, or to withdraw your consent at any time. In order to notify RTA that you do not consent to its use of your CPNI as described in this notice, you must contact us at 986-2013, available 24 hours a day, 7 days a week. Your disapproval for the use of your CPNI will not affect RTA’s provision of the services you now purchase from RTA. You have the right at any time to withdraw your approval or to give your approval in you previously denied approval. Until you notify RTA of your change, your permission or denial of permission remains valid.

Landline vs. Cellular

Cell phones are used by people of all ages as their connection to who they call. In most scenarios, that may be all you need. But the question we have for our customer is this, if you needed to call 911 in an emergency situation, how reliable is a cell phone? By calling 911 on a cell phone, you have to tell the 911 dispatcher who you are, where you are at and what the situation is. If the person calling is a young child or someone who needs help and not able to ask for the help, will the emergency people get the correct location of where the caller is at? In tests, cellular phones have identified the location to be blocks away from the true emergency location. In the situation of life or death, a few blocks away could be the difference. When calling 911 on your landline phone, the sheriff’s office has the name and location of the call even if the person is not able to say anything. A child could call if their siblings, parents or another adult needs help. And, the cost of having that landline phone, along with our internet service, comes out to 35 cents per day. Is saving 35 cents a day really worth risking your family’s life in an emergency situation?